How TEREX Transformed Its Travel Program
TEREX employees dreaded business travel. Long hold times, stranded travelers, and a confusing booking system led to widespread frustration.
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What has helped our travel program the most is the fast response times. It’s hard sitting on hold for an hour or more, but with Encore, when you immediately get a response back, the experience feels much more personal. You feel like there’s actually someone helping you.
Megan Eaton
Terex
Low Adoption
Only 40% of employees used the managed program—most booked outside it to avoid the hassle. The tool was difficult to use and lacked transparency.
Poor Customer Experience
Calls to the TMC resulted in hours of hold time. Travelers were left stranded at airports with no support.
Limited Visibility
The organization struggled with reporting, compliance, and cost control.
Built on 40 Years of Trust
Finding the Right Travel Partner
Wanting to fully understand the issues, Megan gathered insights from executives, frequent travelers, and administrative teams before turning to Encore Corporate Travel to rebuild the program.
Terex prioritized:
Responsive, expert-level support to minimize downtime and ensure traveler confidence
An intuitive online booking tool that simplified bookings and improved transparency
A structured change management plan with communication and hands-on training
A Seamless Transition
For launch, Encore's team was there in person, working directly with executives, finance leaders, assistants, and frequent travelers. They provided hands-on support and real-time training from day one. The results were immediate—people felt confident, picked it up quickly, and smoothly transitioned to a better, more efficient travel program.
A Travel Program That Works
Employee adoption and satisfaction soared. Megan no longer had to push employees to use the program—they wanted to.
85% Online Adoption
94% excluding VIP & international travel.
80% of Calls Answered in <60 Seconds
Reducing frustration and complaints across the board.
Proactive Support
Restored traveler confidence with expert-level, real-time assistance.
Cost Savings & Duty of Care
Optimized OBT usage, vendor contracts, and ensured employee safety worldwide.
About Encore
For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal.
With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience.
As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart.
