How TEREX Transformed Its Travel Program
TEREX employees dreaded business travel. Long hold times, stranded travelers, and a confusing booking system led to widespread frustration. Megan Eaton, Category Specialist in Procurement, was tasked with fixing it.re
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What has helped our travel program the most is the fast response times. It’s hard sitting on hold for an hour or more, but with Encore, when you immediately get a response back, the experience feels much more personal. You feel like there’s actually someone helping you.
Megan Eaton
Terex
Low Adoption
Only 40% of employees used the managed program—most booked outside it to avoid the hassle. The tool was difficult to use and lacked transparency.
Poor Customer Experience
Calls to the TMC resulted in hours of hold time. Travelers were left stranded at airports with no support.
Limited Visibility
The organization struggled with reporting, compliance, and cost control.
Built on 40 Years of Trust
Finding the Right Travel Partner
Wanting to fully understand the issues, Megan gathered insights from executives, frequent travelers, and administrative teams before turning to Encore Corporate Travel to rebuild the program.
Terex prioritized:
Responsive, expert-level support to minimize downtime and ensure traveler confidence
An intuitive online booking tool that simplified bookings and improved transparency
A structured change management plan with communication and hands-on training
A Seamless Transition
For launch, Encore's team was there in person, working directly with executives, finance leaders, assistants, and frequent travelers. They provided hands-on support and real-time training from day one. The results were immediate—people felt confident, picked it up quickly, and smoothly transitioned to a better, more efficient travel program.
A Travel Program That Works
Employee adoption and satisfaction soared. Megan no longer had to push employees to use the program—they wanted to.
85% Online Adoption
94% excluding VIP & international travel.
80% of Calls Answered in <60 Seconds
Reducing frustration and complaints across the board.
Proactive Support
Restored traveler confidence with expert-level, real-time assistance.
Cost Savings & Duty of Care
Optimized OBT usage, vendor contracts, and ensured employee safety worldwide.
About Encore
Since 1987, Encore has partnered with CFOs, CPOs, and travel program leaders to reimagine what business travel can be- simpler, smarter, and more personal.
Encore’s combines 24/7 Traveler Services, proprietary Encore Platform, with strategic Program Management to deliver clarity, control, and care across every touchpoint. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention. With a vision to be global by 2030, the company is scaling on its own terms- never compromising on the personalized service that sets it apart.
Encore is a proud member of the GBTNetwork.
For media inquiries contact Christie Thompson at marketinghelp@encore.ca
