Program management at Encore covers four areas. Policy: design, audits, and traveler coaching to drive adoption and keep compliance visible. Supplier strategy: negotiations across air, hotel, and car, with contract management and ongoing vendor performance reviews so what was agreed stays in place. Data and spend: continuous analysis to surface trends, optimize spend, and find where savings are being left behind. And traveler experience: your program manager tracks traveler feedback and service KPIs, partners with your internal support teams, and resolves recurring issues at the program level rather than case by case. One dedicated program manager coordinates all of it.

A dedicated one. They learn your travel culture and priorities, stay close to the traveler experience, and stay accountable for strategy, savings, and traveler confidence rather than handing you a rotating ticket line.

Through negotiated supplier rates, stronger policy compliance, and continuous analysis of your travel data. We don't just report. We review, recommend, and refine, so your ROI is measurable.

Duty of care at Encore is proactive, not reactive. The Encore Platform gives you real-time visibility into where your travelers are before you need to ask. Established protocols define the response before a disruption happens. A strong communications infrastructure means travelers and travel managers hear from Encore early. And 24/7 traveler support means someone is always reachable when it counts. By the time something goes wrong, the plan is already in motion.

By crafting clear, flexible, traveler friendly policies, coaching travelers on the reasons behind them, and reporting transparently on trends. Adoption climbs without turning every trip into a battle.

Most providers hand you software and a support line. Encore gives you one accountable relationship. That relationship brings 35+ years of vendor connections and collective buying power, so mid-market companies access the supplier pricing and perks typically reserved for much larger enterprises. It also means someone stays close to the traveler experience: tracking service KPIs, resolving recurring issues at the program level, and advocating internally for your travelers. Strategy, savings, supplier management, and traveler confidence are all owned by one person who knows your program.

Tell us about your travelers and your current program, and we map the gaps and quick wins before building a plan around your goals. From there your dedicated program manager leads the transition, so it is guided rather than left to you.