About Encore
We stop at nothing to take care of everything, so your business isn’t affected by anything.
At Encore, we're obsessed with over-delivering.
We clear paths. We move people, across borders, boardrooms and breaking points. All with a human voice on the end of the line.
We're not just here to get you there.
We stop at nothing to take care of everything,
so your business isn't affected by anything.
We care more. Work harder. Solve problems quicker.
All so you arrive rested and ready, wondering how it was so easy. And you're left with no choice but to thank us.
You’re Welcome.
Built on 40 Years of Trust
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Built on Trust
For 40 years, Encore Corporate Travel has helped CFOs, CPOs, and travel leaders reimagine business travel—simpler, smarter, and more personal.
With 24/7 Traveler Services, proprietary technology, proactive program management, and integrated Meetings & Events, Encore delivers clarity, control, and care across every experience.
As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention, never compromising on the personalized service that sets it apart.
Our Pillars
How we show up, every day.
Agility
Our independence means no handoffs, no red tape, just seamless control across every touchpoint. When things shift, we pivot instantly. When clients evolve, our tech does too. Agility at Encore means you never feel the turbulence.
Care
We lead with heart, because every journey matters. Care that feels personal, not processed. That's why clients stay with us for decades, because they feel the difference. Care isn't a department here. It's our operating system.
Grit
We take on the hard stuff. When it's complex, urgent, or high-stakes, that's where we do our best work. If the solution doesn't exist, we build it. If the plan falls apart, we rebuild it better. We do what others won't, solve what others can't, and show up when it's hardest.
Meet the Team
The people accountable for the promise we make, to our clients and to each other.
CEO & Founder
Monique Mardinian
Monique is the Owner & CEO of Encore, a woman-owned, WBE-certified TMC helping organizations bring clarity, control, and care to their travel programs. With a background in actuarial science, she acquired Encore in 1987 with a belief that business travel works best when strategy, service, and technology move together, and when people come first, always. Under her leadership, Encore remains independent, maintaining control over every touchpoint to enable agility and care. Encore is guided by a mission to become the world’s most loved travel partner.
VP of Commercial Strategy
Jake Jonassohn
Jake leads our commercial strategy efforts here at Encore.
VP of Global Operations
Jesse Jonassohn
Jake leads our commercial strategy efforts here at Encore.
CTO
Christian Labonté
Jake leads our commercial strategy efforts here at Encore.
VP of Marketing
Christie Thompson
Jake leads our commercial strategy efforts here at Encore.
VP of Product
Marc-André Brunet
Jake leads our commercial strategy efforts here at Encore.
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Chief Happiness Officer
Logan
Jake leads our commercial strategy efforts here at Encore.
Learn More
Common questions about who Encore is and how we work. Tap to explore.
What is a travel management company, and is Encore one?
A travel management company, or TMC, runs a company's business travel end to end: booking, policy, supplier negotiation, reporting, traveler support, and duty of care. Encore is a full-service TMC, with one difference that matters. Strategy, service, and technology are owned in-house rather than handed off, so nothing gets lost between vendors.
What does a travel management company like Encore do?
Encore books and manages your travel on the Encore Platform, negotiates air, hotel, and car rates across 35+ years of supplier relationships, designs and audits your travel policy, turns your travel data into savings, and keeps travelers supported 24/7. Meetings and events travel lives in the same place. One partner is accountable for all of it, so travel managers stop stitching together separate tools and phone lines.
Why use a travel management company instead of booking travel in-house?
Because a good TMC pays for itself. Negotiated supplier rates lower your spend, stronger policy compliance keeps that spend in line, duty of care keeps travelers safe and reachable, and one accountable partner replaces scattered bookings and guesswork. Encore delivers all of that with in-house support that is never outsourced and care that keeps clients an average of 15+ years, not a call-center queue you dial into and hope for the best.
Who owns Encore?
Encore is woman-owned, WBE-certified, and independent, led by the same CEO who acquired it in 1987 and never put up for sale. That is why there are no handoffs and no red tape: decisions get made close to the work, and the company can build what a client needs rather than wait on a parent organization.
How should I choose a corporate travel management company?
Look past the demo. Ask who is accountable when a trip goes wrong, how fast a real person answers, how the company proves savings, and whether it understands your industry's compliance requirements. Encore answers in under 10 seconds on average, assigns accountability rather than a rotating queue, and is built for regulated industries like finance and insurance.
What makes Encore different from a larger TMC?
Depth, not size. Encore competes on how well it knows your program, its mastery of the financial services and insurance verticals, and proactive care that reaches travelers before they have to ask. Clients feel the difference enough to stay: a 97 Net Promoter Score, 99% customer satisfaction, and an average client relationship of 15+ years. When the capability a client needs does not exist yet, Encore builds it.
How do we get started with Encore?
Tell us about your travelers and your goals, and we will show you what a more capable, more personal travel partner looks like.