About Encore

A travel management company (TMC) is a company that runs business travel for an organization. A consumer travel agency optimizes a single trip. A TMC optimizes an entire program and every traveler inside it: cost, compliance, risk, and the experience of everyone on the road.

Day to day, a TMC books and manages air, hotel, rail, and ground travel in one place, and applies your travel policy at the point of booking so compliance happens without anyone policing it. It negotiates supplier rates using volume most companies can't reach alone. It tracks where travelers are and reaches them first during strikes, closures, and weather events, and answers 24/7 with agents who can rebook a stranded traveler at 2 a.m. Reporting covers total travel spend, so finance and procurement see the whole picture instead of fragments.

Booking one trip and running a travel program are different jobs. When people book on their own, travel spreads across consumer sites and personal cards. You lose negotiated rates, policy goes unenforced, spend data never gets consolidated, and you can't find your travelers quickly when something goes wrong. A TMC pulls that volume back into one program, so you get better pricing, cleaner reporting, and travelers who have someone to call at any hour.

Most providers give you software and a support line. Encore gives you one accountable relationship, built on three things.

Agility: Independence is Encore's agility advantage. As an independent corporate travel management company, Encore answers to clients, not shareholders or a parent company. That means no handoffs between departments and no red tape slowing down a decision. When your program shifts, Encore moves with it, not behind it. A policy update, a new cost center, a merger integrated overnight with profiles and reporting live by morning. Agility at Encore is not a promise. It is the pace your business already runs at, matched.

Care: Every corporate travel management decision at Encore starts with the traveler, not the process. Real people answer, 24/7, with the context to solve a problem before it becomes one. Care that feels personal, not processed, is what turns a travel management company into a partner. It is also why average client retention runs well past two decades. Care is not a service tier at Encore. It is the standard, every time, for every traveler.

Grit: Encore takes on the hard stuff, the complex, urgent and high-stakes work. Encore does what others won't and solves what others can't. If the solution doesn't exist yet, Encore builds it.

Traveler Services is 24/7 support from our own multilingual agents, who answer in under 10 seconds, can change a booking on the spot, and start rerouting before the traveler calls.

Program Management gives you a dedicated program manager who owns policy, supplier strategy, data, and traveler experience.

The Encore Platform is more than a booking tool, with a mobile companion that keeps travelers connected on the road. One connected system for intelligent booking, policy compliance, and real-time reporting, built around people, not the other way around.

Meetings and Events takes your event from concept to execution, with strategy, hotel and venue sourcing, registration and travel technology, guest experience, and live reporting on bookings and spend, all handled in one place.

Enhanced Guest Booking extends your program to non-employees.

Enterprise-grade security, including SOC 2 Type II and PCI DSS compliance, runs under all of it.

Travelers reach a live agent in under 10 seconds on average, and rate the service at 99% customer satisfaction and a Net Promoter Score of 97. You have one point of contact who knows your program and stays accountable for it. Your travel data, policy, and traveler locations sit in one place, which makes reporting and duty of care easier to run. And clients stay with us, with 99% retention over five years and an average customer lifetime of more than 15 years.

Encore is built for companies that treat travel as a growth engine, not a line item to cut, and that care as much about their employees as their bottom line. Four groups shape that kind of program, and each needs something different. Finance and procurement leaders own the program's cost, compliance, and risk, and need reporting they can trust and a program quiet enough that it doesn't land on their desk every time something breaks. Travel managers run it day to day, and need a partner who keeps it adopted and working at scale, not a vendor who disappears after the contract is signed. EAs and office managers arrange the trips and absorb the complexity, and need that handled before it eats their whole day. Travelers just want to arrive rested and ready, with a real person answering when something goes sideways.

Encore has been in corporate travel for 40 years, and Monique Mardinian has owned the company since 1987. Encore is woman-owned, WBE-certified, and independent. The industry has consolidated hard over those decades, and staying independent means Encore sets its own priorities, building service and technology around what clients actually need.

Start with a conversation, not a pitch. Visit the Contact Us page. The team will evaluate your current program and show you what's possible, the kind of fit that's led clients to stay with Encore for an average of 15+ years.