Enterprise-Grade Security

Enterprise-grade security means the controls protecting your travel program have been tested by an independent auditor, not described in a vendor questionnaire. A consumer booking tool secures a transaction. An enterprise-grade program secures an entire population of travelers and everything known about them.

Day to day, that means traveler data sits in one audited platform instead of scattered across email threads, spreadsheets, and personal accounts. Data is encrypted in transit and at rest. Access is set by role, so people see what their job requires. Payment card handling follows PCI DSS. Independent auditors test the controls over months, not on a single day, and the evidence exists before your security team asks for it. Encore is SOC 2 Type II and PCI DSS compliant, with continuous monitoring, testing, and security review behind both.

Every trip involves passport details, dates of birth, payment cards, home addresses, and a record of where a named executive will be and when. Few other business functions concentrate that much sensitive information about that many people in one workflow.

The risk is rarely the booking itself. It is where the data ends up. Collected over email, kept in spreadsheets, and handed to consumer booking tools, traveler information spreads across systems nobody owns and no auditor can see. Nobody can say who has access, nothing gets revoked when someone leaves, and there is no evidence to hand a security review. Encore brings travel into one audited platform with defined access for enhanced protection.

SOC 2 is an audit standard for how a service provider handles customer data. An independent auditor examines the provider's controls against five trust services criteria: security, availability, confidentiality, processing integrity, and privacy. Providers scope the audit to the criteria that apply to what they do.

The distinction between the two report types matters. A Type I report says the controls were designed correctly on one day. A Type II report says an auditor tested them over a period of months and found they worked, which is why Type II is the harder of the two to earn and the one most security teams ask for.

Encore's SOC 2 Type II report gives customers independently verified assurance that its controls do more than look good on paper: they operate effectively over time. Covering security, availability, and confidentiality, the report provides the rigorous evidence regulated organizations need before entrusting a provider with sensitive traveler data.

Data is encrypted in transit and at rest, and access requires strong authentication. Payment card data is handled under PCI DSS, the payment card industry standard governing how card details are stored, processed, and transmitted. Encore describes this as bank-grade security: encryption and role-based access controls built for highly regulated environments, where the standard is set by auditors rather than by convenience.

Your identity system does. Encore supports SSO, so your IT team manages access through the identity provider already in place rather than through a separate list maintained by a vendor. Permissions are then set by role, alongside enterprise user controls your administrators configure to match how your organization is structured.

Ask most providers about security and you get a PDF. Encore's answer is in how the company is built. Independent, so decisions follow your regulators instead of a parent company's roadmap. In-house, so no outsourced center ever touches a passport number. Focused on regulated industries, where the audits never stop and the strictest client sets the bar for everyone.

Enterprise-grade security is built for organizations in complex, highly regulated industries such as finance and insurance, where sensitive data must be protected to rigorous standards. It gives security, compliance, risk, and procurement teams the evidence they need for vendor assessments and audits; helps travel managers and CFOs confidently own and answer for the program; and protects travelers' passport numbers, payment card details, and location data.

With Encore's enterprise-grade security, vendor review moves faster, because the audit evidence your assessment asks for already exists. Your security team writes fewer exceptions for a travel vendor. Access is administered through the identity system your IT team already runs, so it stays inside your existing offboarding process. And when an auditor asks how traveler data is protected, you can show them.

Get in touch, and Encore will show your team exactly how traveler information is protected.