Agropur's Return to Encore: A Lesson in Real Travel Value
After nearly two decades with Encore, Agropur followed a consultant's RFP recommendation to a new provider. What looked good on paper quickly fell apart in practice—stranded travelers, reactive service, and a procurement team buried in complaints. This is the story of what happened next.
.png)
If I could go back in time, I would have never left. Welearned that value isn’t justabout cost—it’s about support,insight, and partnership.
Shana Critter
Agropur
Stranded Travelers
Support was slow, flights were missed, and no one was there when it mattered most. Trust in the program broke down fast.
From Proactive to Reactive
Without a partner to track performance or flag issues early, the program stopped evolving. Instead of moving forward, it stalled.
Procurement Capacity Eroded
A key team member had to shift focus from procurement just to manage daily travel complaints—leaving strategic work behind.
Built on 40 Years of Trust
Back with Encore: A Seamless, Strategic Return
As traveler frustration mounted and procurement capacity eroded, Agropur's CFO made the call: return to Encore. This wasn't about undoing a mistake—it was about restoring what worked: a partner who understood the business, delivered when it mattered, and aligned with Agropur's definition of value.
The focus was clear:
Fast, human support that solved problems before they escalated
A new intuitive travel management platform that people loved
Strategic cost management without hidden trade-offs
A proactive service model that lifted, not burdened, internal teams
A Frictionless Return
Encore re-engaged, delivering a frictionless transition and rebuilding trust from day one. The difference was immediate—traveler confidence returned, issues stopped piling up, and Procurement could finally focus on strategic work again.
A Travel Program That Works
The difference was immediate. Traveler confidence returned, issues stopped piling up, and Procurement could finally focus on strategic work again.
18% Total Travel Spend Reduction
Smarter planning and visibility delivered savings where it mattered.
98% Traveler Satisfaction
Travelers noticed the difference: fewer issues, faster support, and a smoother journey.
75% Resource Recovery
Procurement was able to focus on strategic work again, not chasing issues.
Restored Trust
Better vendor terms and optimized bookings delivered reliable value.
About Encore
Since 1987, Encore has partnered with CFOs, CPOs, and travel program leaders to reimagine what business travel can be- simpler, smarter, and more personal.
Encore’s combines 24/7 Traveler Services, proprietary Encore Platform, with strategic Program Management to deliver clarity, control, and care across every touchpoint. As a proudly woman-owned, independent company, Encore moves fast, solves harder problems, and grows with intention. With a vision to be global by 2030, the company is scaling on its own terms- never compromising on the personalized service that sets it apart.
Encore is a proud member of the GBTNetwork.
For media inquiries contact Christie Thompson at marketinghelp@encore.ca
