Program Management Products & Optional Services

Program Management Products

Traveler Satisfaction

Feature

Starter

Professional

Expert

Traveler Satisfaction

Single point of contact for escalations, communications, and strategic initiatives

Included

Update Calls on user sentiment, industry trends, project updates, and travel volume

Monthly

Weekly

Update Calls on user sentiment, industry trends, project updates, and travel volume

Semi-annually

Quarterly

Program Insights

Encore Analytics Reporting Package

Included

Quarterly Business Reviews

Executive Summary

Included

Traveler Satisfaction

Included

Best Practices Education

Included

Industry Outlook

Included

Tailored Recommendations

Included

Category Detail

Included

Program Savings

Included

Branded Executive One-Pager

Included

Tailored Quarterly Project Plan

Included

Executive Presence

Included

Market Forecasting

Included

Portfolio Benchmarking

Included

Executive Dashboard with Program Insights

Included

Requests for services that are not included in the client’s selected package will be scoped and billed at the hourly Encore Consulting Rate for a minimum of two hours.

CORE Preferred

Feature

Starter

Professional

Expert

Hotel Management

Access to Core Recommended hotel deals

Included

New Destination Stay Monitoring

Semi-annually

Quarterly

Hotel Program Management: sourcing, negotiation, communication

Up to 15 properties per year

Up to 40 properties per year

Audit & adjustment of discounted hotel rates (maximum 100 properties)

Annually

Semi-annually

Review of top cities by room nights for preferred property usage & recommendations

Annually

Semi-annually

Air Program Management

Airline Program Management:
Sourcing, negotiation, communication

One Airline

Up to two Airlines

Review of top city pairs for airline discount usage & recommendations

Annually

Semi-annually

Car Program Management

Car Program Management: Sourcing, negotiation, communication

One Vendor

Up to two Vendors

Miscellaneous

Documentation, Loading, and Communication for direct client-sourced vendor contracts

Included

Contract benchmarking against other Encore travel programs

Annually

Semi-annually

Branded Live Hotel Directory

Included

Branded Preferred Vendors Education Flyer

Included

Requests for services that are not included in the client’s selected package will be scoped and billed at the hourly Encore Consulting Rate for a minimum of two hours.

CORE Credits

Feature

Starter

Professional

Expert

Visibility of credits availability at the traveler level

Included

Check for and apply credits available for the same passenger traveling

Offline Transactions

Online & Offline Transactions

Unused credit report

Quarterly

Monthly

Notification to travelers and administrators for expiring credits

90 & 45 days before credits expiration

90 & 30 days before credits expiration to advise credit can be used by anyone else in the company

Check for and apply credits expiring in the next 30 days for any passenger traveling

Online & Offline Transactions

Only applies to credits on tickets purchased through Encore Travel.

Optional Services

The following products & services can be purchased at any time during the life of this SOW, and are subject to the signature of a new SOW. The prices and fees below are valid for one year following the signature of this SOW. These fees are subject to change without notice.

Operations Services

Details

Fees

Emergency response when credit card declines Usage of Encore form of Payment

$75 per booking

Cost Avoidance
Investigate, negotiate, open and manage cases with third parties to mitigate costs (ex: no-show hotel/airline charges, Flight Pass refunds and credit transfers)

$150 per case open

Change Requests

Details

Fees

Billing information change (credit card information, billing address, process)

$150 / change

Operational process for temporary or permanent change (ex: notification, queuing, conditional ticketing, special events management)

$175/hour and requires SOW

Travel Policy Reconfiguration Can include all or some of the following: Agent System Configuration, Online Booking Tool Rules Configuration, Communication to Agent teams, Communication to Ticketing Teams, Configuration of other related systems

$175/hour and requires SOW

Reporting Distribution List Adjustment

$75 per list

Addition or Removal of a domain name to the configuration (Zii clients)

$450

Third-Party file transfer Implementation or De-implementation Included but not limited to: Travel Risk Management Tools, third-party data management platforms

$150/hour
Minimum $1,500
Requires SOW

CORE Management Services

Details

Fees

Business Reviews

Monthly Executive Dashboard Summarized Dashboard for Travel Program Data

$150/report
$1,500 per year

Quarterly Business Review (Professional) 60-minute review includes Executive Summary, User sentiment, Industry outlook, Best Practices & Recommendations

$800 per review

Quarterly Business Review (Expert) 60-minute review includes Executive Summary, Market Insights, Category Detail, Program Savings, Best Practices & Recommendations

$1,200 per review

Branded Executive One-Pager

$350 / document

Annual Strategic Review (Expert) 120-minute review includes QBR Content, Alignment with corporate objectives, executive attendees, market forecasting, portfolio benchmarking

$2,500 per review

Program Insights

Access to CORE Insights: self-service reporting Optional CO2 Reporting module (subscription to CORE Insights required)

$20,000/access/year
$6,500/year

Standard reporting on demand; includes reporting and savings opportunities for the period of your choice: Online adoption, Advance purchase, Hotel attachment, Preferred vendor compliance

$250 per report

Custom report creation (per hour, min 2hrs)

$175/hour

Client-approved Travel Expenses

Billable to client

CORE Preferred Services

Details

Fees

Hotel Management

Hotel Program Management Sourcing, Negotiation, Configuration and Communication

$250/ solicited hotel
Full RFP subject to scope

Hotel Program Sourcing tool access

$3,500/year

Management of directly sourced preferred hotel vendors Documentation, Loading, Configuration and Communication

$100 per vendor
Full program subject to scope

Access to CORE Recommended hotel deals

Included in the Encore Platform

Audit and adjustment of discounted hotel rates

$150/hotel
Full program subject to scope

Live Hotel Directory

$200/month

Review of top cities by room nights for preferred property usage and recommendations

$450/city
$2,000 / 5 cities

Chain Hotel Representation

$150/hour

Air Program Management

Preferred Airline Sourcing Benchmarking, Negotiation, Communication and Management

$200/hour
Minimum 10 hours

Review of top city-pairs for airline discount usage and recommendations

$1,400 for top 3 city-pairs
$2,250 for top 5 city-pairs
$4,000 for top 10 city-pairs

Data Release Requirements and reporting as part of Airline contracts

$1,200 per contract

Data Release Requirements and reporting as part of Airline contracts

$1,200 per contract

Flight Pass Management Analysis

Purchase of an individual flight pass

Purchase of a corporate flight pass 30+ credits ( incl.monthly usage report)

Flight Pass Usage Reporting (scoped per report)

Post-purchase Flight Pass Action (add new travelers, extend validity, purchase traveler space)

$1,500

$150 + vendor charges

$400 + vendor charges

$175 / hour

$75 + vendor charges

Car Program Management

Preferred Car Rental Sourcing
Benchmarking Negotiation, Communication and Management

$200/hour
Minimum 5 hours

Miscellaneous

Management of Directly Sourced preferred air/car/rail vendors, Documentation, Loading, Training and Communication

$450 per vendor

Audit and adjustment of discounted air/car/rail rates

$150/vendor

Branded Preferred Vendor Education Flyer

$400

Additional Account Management hours

$175/hour

Service Description: CORE Credits

Details

Fees

Ad hoc reporting on available unused credits

$250 / report

Unused credits research

$75 / credit

Professional Package

$400 / month

Expert Package

$900 / month

CORE Consulting

Details

Fees

Investigation and Assessment per expertise required:
Project Management
Technical Architect
Finance and Accounting
Developer
Business Analyst
Quality Assurance

$175/hour

$205/hour
$205/hour
$175/hour
$150/hour
$95/hour

Travel Policy Review & Consultation

$175/hour

Development of customized reporting

$175/hour

Credit Card reconciliation Reporting
Research for unmatched or additional information

$95 per credit card + 1.25 per line
$25/transaction

Invoice retrieval

$25/invoice