Concur counts tickets. We count travellers.
Tickets are a metric. Trust is the outcome.
Here's what the switch actually delivers.
A booking tool can't run your travel program.
Running a travel program takes eight things.
Profile management and online booking are what Concur Travel covers.
The other six land somewhere else. Reporting gets licensed separately.
Guest bookings move to email. Duty of care ends up in a spreadsheet. Meetings and events go to another vendor entirely.
None of that is a configuration problem. It's a scope problem, and no amount of setup closes it.
The Encore Platform covers all eight. One system, one team, in-house.
We built the Encore Platform because we had to
Agility, care and courage are not things you can file a ticket for.
So we built the platform our travellers actually needed.
Unshakeable Agility
When your business shifts, so do we. Instantly.
Integrated a global M&A travel program overnight with policies, profiles, and reporting live by morning.
Radical Care
Your people are our people. Every traveler, every detail, every time.
VIP support for board members and C-suite, with 24/7 experts at your fingertips.
Bring It On Attitude
The harder the challenge, the faster we move.
Kept investor conferences running during airline strikes. Zero delays.
Concur is a booking tool.
Encore is an all-in-one travel platform.
Eight capabilities where the difference lands in a normal week.
Hover a row to see what changes.
Capability
Concur Travel
The Encore Platform
Profile management
✓Included
✓Real-time sync from Workday; dynamic policies by role and cost center
New hires, promotions, and executive changes are policy-aligned the moment they happen. Nobody has to remember to update a profile.
Online booking
✓Included
✓Book flights, hotels, and rail directly in the platform
Travelers book themselves and see policy applied before they check out, no separate approval step.
Data access and reporting
✕Not included
✓Real-time, permissioned dashboards
Finance and procurement see the same live dashboard travelers book against. No monthly export to reconcile.
Agent chat
✕Not included
✓In-house chat with a live agent
Delays and rebookings reach travelers by chat, SMS, and email automatically, from inside the same platform they booked in.
Itinerary and invoice access
✕Not included
✓Itineraries and invoices in one place, updated in real time
Travelers and finance always see the same up-to-date itinerary and invoice.
Non-profiled traveler booking
✕Not included
✓Book for guests and non-employees with OTP-secured access
Guests get a secure booking link. No shared logins, no shadow profiles for your IT team to clean up later.
Duty of care and traveler locating
✕Not included
✓Live view of in-transit, landed, and disrupted travelers
Your travel manager sees who's in the air, who's landed, and who's stuck. No waiting on a report.
Meetings and events management
✕Not included
✓Encore Meetings & Events: dedicated group air for employees and non-employees, OTP-secured
Employee and non-employee group air runs through one OTP-secured flow instead of a spreadsheet and a string of emails.
Capabilities listed are those of Concur Travel.
Some may be available from SAP Concur as separately licensed products.
Bring your own Concur setup. Encore will run this comparison against it.
Talk to Us97
Net Promoter Score (NPS)
99%
Customer Satisfaction
15+
Years Avg. Customer Lifetime
99%
Client Retention (Over 5 years)
People-First Corporate Travel Support
Real people. Real care. When it matters most.
< 10s Average Wait
Help that picks up before your stress does.
24/7 In-House Care
Day or night, you'll reach someone who knows your name.
Proactive Disruption Monitoring
When the world throws a curveball, we're already rerouting your journey.
No Ticket Queues
A named advisor who answers. Every time.
Four reasons clients choose
Encore over Concur
24/7 Traveler Services
Real people. Real expertise. Seasoned agents available anytime who know you, your preferences, and are at your fingertips when you need them.
Proactive Program Management
Your dedicated account manager will stop at nothing, to take care of everything.
Human-First Technology
Technology people love, content teams trust, and reporting that makes finance breathe easier. All built to handle complexity at scale.
Elevated Meetings & Events
When people come together, details matter. From shareholder meetings to broker conferences, we deliver flawless execution for gatherings that matter most.
Business Travel
Built on Trust
What switching actually looks like.
Heading
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
“Encore’s deep involvement and understanding of our unique business needs meant that our travelers felt their voices were heard and overall satisfaction went up. Encore makes it happen, when it counts the most.”
Robert Wiebe
Chief Administrative Officer, Loblaw
Heading
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
“The personalized service I receive is above and beyond and the accuracy level of the individuals that work at Encore is beyond excellent. It always feels as if you have a partner.”
Anthony Spina
Senior Vice President Pharmacy, Shoppers Drug Mart
Heading
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
“Thanks to Encore, they pride themselves on top notch, white glove service for every level of travelers, Exec or not. Their online booking portal, is incredibly easy to navigate.”
Stefanie Stamadianos
Executive Assistant, Paysafe Group
Migration Questions, Answered
Common questions about switching from Concur to the Encore Platform.
01How long does a migration from Concur take?
Most programs are live in four to eight weeks. Encore maps your profiles, policy, approval chains, and reporting from your existing setup, then runs both in parallel until you sign off.
02What happens to our traveler profiles and policy rules?
Profiles and policy migrate with you. Roles, cost centers, and approval chains carry over automatically.
03Do you work with our expense and ERP tools?
Yes. The Encore Platform syncs with the expense and ERP tools you already run, so reporting stays connected instead of becoming a separate export.
04What about our negotiated air and hotel rates?
They carry over. We load your existing negotiated agreements and vendor relationships into the platform as part of onboarding, so pricing and terms don't reset.
05Who supports our travelers after hours?
A named advisor, in-house and multilingual, available 24/7.
06How is traveler data handled?
Traveler data stays inside a permissioned, real-time platform built for regulated industries, with visibility limited to the roles that need it.
07What does the Encore Platform include that a booking tool doesn't?
Six things: data access and reporting, agent chat, itinerary and invoice access, non-profiled traveler booking, duty of care and traveler locating, and meetings and events management. Concur Travel covers profile management and online booking. The Encore Platform covers all eight in one place.
Tell us about your program.
Share what your travelers complain about and what your program needs to do. Encore will tell you exactly what a migration from Concur involves.